02745cam a2200361 4500 770170743 TxAuBib 20230422120000.0 ||||||s2021||||||||||||||||||||||||und|u 9781638411215 1638411212 d2e29cb9-d12c-4aa2-a6c9-daf3d150f49a OverDrive (Reserve ID) 7245645 OverDrive (Product ID) TxAuBib Grenny, Joseph. Crucial Conversations [Libby] : Tools for Talking When Stakes are High. McGraw Hill-Ascent Audio, 2021. communication at work. read by the author. business bestsellers. Format: OverDrive OverDrive MP3 Audiobook, Filesize: 213MB. Format: OverDrive OverDrive Listen, Filesize: 213MB. Business. Nonfiction. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a Crucial Conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums. When stakes are high and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again. Media Type: Audiobook. Importer Version: 2014-01-08.01 Import Date: 2023-04-22 20:00:02. Patterson, Kerry. McMillan, Ron. Switzler, Al. Gregory, Emily. https://samples.overdrive.com/?crid=d2e29cb9-d12c-4aa2-a6c9-daf3d150f49a&.epub-sample.overdrive.com Excerpt (OverDrive MP3 Audiobook) https://samples.overdrive.com/?crid=d2e29cb9-d12c-4aa2-a6c9-daf3d150f49a&.epub-sample.overdrive.com Excerpt (OverDrive Listen)